Twisted.
Depressed.
Destroyed.

No matter what you call it – broken is broken. And that really doesn’t have to be the case. Upgrade your shipping department with our high-quality packaging machines that make your work easier and every transport safer.

Our relentless enthusiasm for innovation characterizes all our processes. Customer satisfaction is therefore one of our most important goals. Attention to the customer and fulfilling their requirements are indeed determined by a variety of procedures. Continuous improvement of products as well as the permanent avoidance of problems are our standards to achieve quality and reliability. Important aspects include meeting delivery deadlines as well as providing professional and high-quality after-sales service.

All packaging machines offered are certified according to UNI EN ISO 9001:2015. During production, occupational health and safety guidelines according to the OHSAS 18001:2007 standard apply.
Through the latest methods of Lean Manufacturing, valuable work processes have been further improved. The application of this method brought the following benefits:

• Reduction of Time To Market;
• Transparency in the “visualization” of order progress with secure assurance of delivery;
• Increase in the actual quality of the purchased product.

We offer a complete and expert after-sales service and guarantee customer service and maintenance worldwide. After the purchase, the customer is supported by highly skilled and professional technicians and sales consultants throughout all operational phases.

We guarantee efficient and fast service and minimize machine downtime thanks to the following services:

• Video assistance and remote maintenance
• Efficient spare parts service
• Maintenance
• Upgrading of own machines
• Special courses on operation and maintenance of own products

Furthermore, the “Remote on-line” service provides a highly specialized customer service as well as prompt diagnostics.

There is an automatic spare parts warehouse where orders can be placed via the website. Availability, price, order traceability, and shipping can be checked here. The complete spare parts catalog is available in the corresponding area of the website.

On request, a 24-hour delivery service for spare parts can be provided.

Customers can work out personalized plans with us for scheduled maintenance as well as extraordinary interventions on our machines and agree on retrofit programs for already existing machines and their adaptation to applicable standards.

In the SERVICE ACADEMY, personalized courses for operation and maintenance of machines from our production can be organized.

Our broad range of equipment and machines include following categories and services. Interested? Email to customercare@manupackaging.it or just call +39 347 3542500.